Terms and Conditions

Thank you for engaging Good Grounds ("we," "us," or "our").

By engaging our services, you agree to the following Terms and Conditions, which apply to all

residential and commercial clients.

These Terms are subject to change without notice, and the most current version will always be

available upon request.

Specific agreements in quote, proposal, or confirmation emails take precedence over these

general Terms & Conditions where explicitly stated.

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1. Services Provided

Good Grounds & our sub-contractors offer a broad range of services, including but not limited

to:

• Lawn mowing & edging and general lawncare

• Garden maintenance

• Hedging, pruning, and tree care – incl. niwaki & topiary

• Fire hazard fuel reductions

• Weed control and fertilising

• Garden irrigation systems

• Landscape design & project management

• Yard reclamation & renovations

• Mulching, top dressing, and soil improvement

• Pressure washing & gutter cleaning

• Construction of basic patios, pathways, fencing, sheds, and greenhouses

• Groundskeeping and long-stay property care

Other services may be available on request. Service scopes will be specified in your quote or

proposal.

2. Acceptance & Priority of Terms

Utilising our services constitutes acceptance of these Terms. If any term is amended or clarified

in writing in a proposal, estimate, or quote email, those written terms take precedence.

3. Client Responsibilities

• Clients must ensure safe, accessible, and clear workspaces.

• Debris (rocks, sticks, toys, pet waste) should be cleared from lawns and garden areas

prior to our arrival.

• Clients must disclose known hazards or potential safety issues prior to our visit.

• Pets and animals must be secured away from the worksite.

• Where unsafe conditions exist, our staff are instructed not to proceed with works.

• We may charge additional fees for delays, debris removal, or unsafe environments.

4. Service Scheduling

We will provide estimated dates for service, but actual scheduling may vary due to weather,

staff availability, project demands, or emergencies. We aim to notify clients of any changes to

agreed service days.

We do not typically provide guaranteed arrival times but will attempt to accommodate

reasonable timing requests where possible.

5. Access Issues & Cancellation

If we cannot access your property (e.g., locked gate, unsecured pets, or safety issues), a callout

fee may apply. This is currently $88 including GST or 50% of the quoted service fee, whichever is

greater.

You must provide at least 48 hours' notice to cancel or reschedule. Late notice may result in a

callout or cancellation fee.

6. Quotes, Proposals & Estimates

Quotes are binding and inclusive of all required materials, labour, and GST unless otherwise

stated.

Estimates are flexible and may vary depending on site conditions or unforeseen complexities.

Proposals often reflect our professional recommendations with an estimate or quote, and we aim to complete the work within that figure where practical. Adjustments will not be made without client consultation.

7. Pricing & Hourly Rates

Our services are usually provided at a fixed quoted rate. We do not generally offer hourly rates,

as our pricing reflects experience, insurance, equipment, and operational costs.

Hourly rates may be offered in rare or recurring cases after an initial service has been

completed and a property assessed.

8. Deposits, Upfronts & Payments

Due to high demand, deposits are often required to confirm your booking slot. Deposits also

cover initial materials, planning, and logistics.

Payment via bank transfer is preferred. Stripe card payments are only available for payments

under $150.

Late payments may incur a 5% fee per day overdue, unless otherwise agreed.

Clients who pay upfront may be eligible for a discount at our discretion. Please confirm whether

you prefer to pay a deposit or the full amount upfront when accepting your quote, so we can

issue the correct invoice.

9. Property Damage & Liability

Good Grounds is fully insured for public liability. However:

• Clients must remove any items which could become projectiles.

• We are not liable for damage caused by hidden obstructions, poorly maintained fixtures,

or items left unsecured.

• If damage occurs, we will assess and respond promptly. Clients must not alter or move

affected items before we inspect.

10. Refunds & Service Guarantees

Refunds are not typically offered, as our costs (such as wages and materials) cannot be

reclaimed. However, if you are unsatisfied with the service, we may return to resolve the issue at

no extra charge, provided:

• You notify us within 24 hours, and

• You have upheld all other terms, including payment and access.

Deposits are non-refundable unless we are unable to undertake the work due to emergency or

other change of circumstances from us, as they are a confirmation of your booking.

11. Health, Safety & Weather

• Our team will not work in unsafe, hazardous, or unsanitary conditions.

• In the event of adverse weather (heavy rain, wind, fire danger), we may reschedule at our

discretion.

• We monitor environmental and fire warnings and will follow all official directives for

safety.

12. Photography & Social Media

We may photograph works in progress or completed works for record-keeping and promotional

use. We avoid identifying the property, personal items, or people unless we’ve obtained

permission.

13. Communications

Clients agree to receive communication via SMS, phone, and email (including promotional and

follow-up communications) unless they opt out in writing.

14. Privacy

We will never sell or share your personal information with third parties. Client data is stored

securely and used only for operational or promotional purposes related to Good Grounds.

15. Disputes & Legal Costs

If disputes arise, both parties agree to attempt informal resolution before legal action. In the

event of recovery actions, you agree to cover all associated legal and administrative costs.

16. Callout Fees

Good Grounds generally offer a free 15-minute phone or on-site consultation, but may apply a

callout fee for site visits where no work is undertaken, including inspection-only visits. We will

advise the base rate prior to attendance, and this fee is non-refundable.

17. Governing Law

These Terms & Conditions are governed by the laws of Tasmania, Australia, and subject to the

jurisdiction of Tasmanian courts.

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If you have any questions or concerns, please contact us at;

Email: info@goodgrounds.com.au

Phone: 0417 920 444.

Thank you for choosing Good Grounds. We look forward to working with you